Ice Fishing By using the platform, you are deemed to have agreed to this Privacy Policy. We will never use your data without your permission.
Introduction & Scope
This Privacy Policy ("Policy") has been prepared by Ice Fishing ("we", "Platform", "Company") and applies to the icefishing.ws website, mobile app, and all our digital services. Ice Fishing serves users in Bangladesh and other countries.
We understand how sensitive your personal information is. That is why Ice Fishing follows internationally recognised data protection standards. This policy is compliant with the General Data Protection Regulation (GDPR) and applicable local laws.
This Policy clearly outlines what data Ice Fishing collects, why we collect it, how it is stored, and what rights you have. If you have any questions, please contact us directly.
This Privacy Policy is written in plain, easy-to-understand language so every Ice Fishing user can follow it. If any part is unclear, Help Center let us know.
Data Collected by Ice Fishing
Ice Fishing only collects information that is strictly necessary for delivering our services, maintaining security, and meeting legal obligations. A category-by-category breakdown is provided below:
| Data Type | Example | Requirements |
|---|---|---|
| Identity Information | Name, date of birth, NID number | Mandatory |
| Contact Information | Mobile number, email | Mandatory |
| Financial Information | Mobile banking number, transaction history | Mandatory |
| Usage Data | Betting history, login time, IP address | Automatic |
| Device Information | Device model, OS, browser | Automatic |
| Location information | Country, city (approximate) | Optional |
Ice Fishing never stores your credit/debit card numbers directly. All payment-related information is handled entirely by the respective mobile banking provider.
How & Where We Collect Your Data
Ice Fishing collects your information in several ways. Each method is explained in detail below:
Information provided directly by you
When you register on Ice Fishing, update your profile, make a payment, or contact support, information is collected directly from you. Providing this information is entirely your choice, though some services may not be available if certain details are not supplied.
Automatically collected information
When you browse Ice Fishing or use the app, certain data is collected automatically — such as which pages you visited and for how long, which buttons you clicked, and your internet connection type. This information is used to improve the platform.
Information received from third parties
In certain cases, we receive transaction confirmation data from the relevant mobile banking service for payment verification. This information is used solely for payment processing purposes.
Why We Use Your Data
Ice Fishing uses your information solely for the purposes listed below. It will never be used for any other reason:
- Account Management: Registration, login, profile updates, and identity verification (KYC)
- Payment Processing: Storing deposit, withdrawal, and transaction history
- Security & Fraud Prevention: Detecting suspicious activity to keep accounts secure
- Customer support: Properly addressing your questions, complaints, and requests
- Platform improvement: Analysing usage patterns to improve Ice Fishing
- Legal Obligation: Complying with data disclosure requirements from government or regulatory authorities
- Marketing: Sending you relevant offers and promotions with your consent
You can opt out of marketing messages at any time via the Ice Fishing app's notification settings or the Help Center Contact us to take advantage of this.
Data sharing & third parties
Ice Fishing never sells, rents, or commercially distributes your personal data. However, limited information may be shared in the following circumstances:
Payment Providers
Minimum information required to process transactions via bKash, Nagad, or Rocket is shared with the respective provider. Each provider's own privacy policy applies.
Law Enforcement
Your information may be shared with law enforcement agencies when required by a valid court order, government directive, or official investigation. In such cases, Ice Fishing will endeavour to notify you in advance, unless legally prohibited from doing so.
Technology Service Providers
Limited data is shared with trusted technology partners for cloud hosting, data analytics, or cybersecurity purposes. These partners are contractually bound to uphold the same privacy standards.
Ice Fishing never shares your information with advertising agencies, data brokers, or unrelated third parties.
Ice Fishing's Data Security Measures
Ice Fishing uses industry-leading technology and practices to keep your data secure. Our security framework operates on multiple layers:
- SSL/TLS Encryption: All data transfers are protected with 256-bit SSL encryption, ensuring no one can intercept your information in transit
- AES-256 Storage Encryption: Sensitive data stored on our servers is encrypted using the AES-256 algorithm
- Two-Factor Authentication (2FA): OTP verification applies to account login and other critical actions
- Firewall & IDS: Advanced firewall and intrusion detection systems active 24/7
- Regular security audits: Independent cybersecurity experts regularly audit and test Ice Fishing's systems
- Restricted Access: Within Ice Fishing, only authorised personnel can access data on a need-to-know basis
That said, no one can guarantee 100% security on the internet. Should a security incident occur, Ice Fishing will notify you immediately and take appropriate action.
Cookies & Tracking Technologies
Ice Fishing uses cookies and similar technologies on its website and app to enhance the user experience. Cookies are small text files stored in your browser.
Cookie types
- Essential Cookies: Maintaining login sessions and security tokens — the platform cannot function without these
- Analytics Cookies: Used to understand which features are most popular — you can disable these
- Functional Cookies: To remember your preferred language, theme, and settings
You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.
Your Data Rights
As an Ice Fishing user, you have full rights over your own data. Your rights are described in detail below:
To exercise any of your rights Help Center or email us at [email protected]. We'll get back to you promptly.
Data Retention Period
Ice Fishing retains your data only for as long as necessary. Retention periods vary depending on the type of information:
- Account information: For the duration of the active account + 3 years after closure
- Financial transaction records: 5 years (legal obligation)
- Betting History: 2 Years
- Log Files & Security Data: 1 year
- Customer Support Contact: 2 Years
- Marketing Preferences: Until consent is withdrawn
Once the retention period expires, Ice Fishing automatically deletes your data securely or anonymises it so it can no longer be linked to you.
Child Protection Policy
Strict Caution: Ice Fishing is strictly prohibited for anyone under the age of 18. We do not knowingly collect data from minors.
If a parent or guardian reports that their minor child has been using Ice Fishing or has submitted personal information, we will immediately:
- We will investigate the associated account
- If a user is found to be a minor, their account and all associated data will be permanently deleted
- Cancel the associated transaction
Send any such complaints to [email protected]. We will take action within 24 hours.
Changes to the Privacy Policy
Ice Fishing may update this Privacy Policy due to changes in technology, legal requirements, or business operations. For significant changes, we will:
- We will notify you by email or SMS at least 30 days before any changes take effect
- We'll notify you via in-app notification
- Update the "Last Updated" date at the top of this page
Continuing to use Ice Fishing after any changes to this policy will be considered acceptance of the updated terms. We recommend revisiting this page periodically to stay informed.
To receive timely notifications about policy updates, please ensure your mobile number and email address are correctly saved in your account.
Contact Us
For any privacy-related questions, complaints, or requests, please contact Ice Fishing through any of the channels below:
- Email: [email protected] (privacy-related matters only)
- General Support: [email protected]
- Live Chat: Via the chat button on the Ice Fishing app or website
- Help Centre: icefishing.ws/help-center
Ice Fishing provides an initial response to privacy-related requests within 7 business days and aims to deliver a full resolution within 30 days.